COVID-19: FAQS

Is the office closed to the public?

Yes, based on the orders from the federal and local governments, our office will be closed until further notice. We encourage residents to do all property-related business, such as rental payments, work orders, communications, etc., by phone, email or through the Resident Portal.

Will you still be completing resident work orders?

We will continue to complete all work orders but we will only prioritize completing emergency work orders. All other work orders will be completed but since our maintenance staff will not be on property full time, it may take longer than usual to complete. We ask that you have patience as we adjust to this transition.

If I am locked out of my room or apartment, will staff be available to let me in?

If you happen to be locked out of your apartment, we ask that you call the office number and speak with one of our leasing agents. If it is during office hours, we will dispatch someone to assist. If it is outside of office hours, you will be responsible for finding a locksmith to assist you with entry.

I have lost income due to lay off, shortened hours or termination. Do I still have to pay my rent?

Rent is still due according to the lease agreement. Please refer to your lease agreement for any additional questions on when payments are due. We are not abating rent at this time, but if you have any questions regarding payment options, please contact our accounting department at ​accounting@rentathens.com